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TSA plans to purchase Apple equipment

May 31, 2012

30,000-Foot View

TSA plans to purchase Apple equipment
The Transportation Security Administration will spend up to $3 million on iPhones, iPads, iPods and McIntosh computers. It will use the technology to develop applications, produce videos, and print marketing materials, among other things. The TSA tested the Apple equipment last year. It also needs the hardware and software to update its MyTSA iPhone application. So far, the application has been downloaded more than 250,000 times. InformationWeek (5/30)

Security Update

Poll: Do you support increasing the security fee?

No. I think it is unnecessary.  69.62%
Yes. I think more funding for security is needed.  24.68%
I don’t know.  5.70%



Lasers continue to raise concerns at St. Louis airport
Authorities are investigating two recent incidents of lasers pointed at aircraft near St. Louis’ Lambert International Airport. On Sunday, someone on the ground pointed a green light at a helicopter. The pilot of a commercial jetliner reported a similar incident on Monday. St. Louis Post-Dispatch/The Associated Press (5/30)

Parolee boards plane after breaching security in San Diego
A man paroled on Tuesday managed to board a commuter flight at San Diego International Airport after breaching security. The Transportation Security Administration is investigating the incident. Marc Rory Duncan, 38, allegedly entered the commuter terminal at Lindbergh Field. Duncan walked through an unlocked emergency exit and then boarded the United Express airplane. He set off an emergency alarm as he boarded the plane and turned himself in after police responded. Chicago Tribune/Reuters (5/31)

Trends & Technology

The future of airline customer service: Artificial intelligence
Industry watchers are predicting that the future of airline customer service will be marked by conversational avatars equipped with artificial intelligence. By conversing with the avatars, customers would be able to obtain an improved, more personalized air travel experience. Experts caution that transparency around data privacy provisions will be key for building customer trust. (5/30)

Policy & Regulatory

Houston approves Southwest’s proposed airport terminal
Southwest Airlines has secured an opening into the booming Latin American market after receiving the Houston City Council’s approval for a proposed international terminal at William P. Hobby Airport. The decision marks a victory for the budget carrier against United Continental Holdings, which opposed the proposal in light of its own expansion plans. The Wall Street Journal (5/30) Star Tribune (Minneapolis-St. Paul, Minn.)/The Associated Press (5/30)

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